Questions we get before the first meeting

Usually four to eight weeks. We run four to six engagements at a time and we will not start one by understaffing another. If the timing genuinely does not work we will say so rather than promise a start date we cannot hold.

Yes, and it is in the contract. The named team in the proposal is the team that arrives, and any substitution needs your written agreement. This is the single most common complaint about our industry and it is easy to fix by simply not doing it.

Both, and we do not price them separately. Every engagement includes delivery, because a recommendation nobody can act on is not worth what we would have to charge for it.

Your team runs it. Training and handover are built into every engagement, and we stay contactable for ninety days afterwards at no charge. About a third of clients later take a retainer; two thirds do not, which is the intended outcome.

Because day rates reward us for taking longer. A fixed fee puts the risk of a slow engagement on us, which is where it belongs — we are the ones who estimated it.

We re-quote. The test we apply is whether we should reasonably have anticipated it — if yes, we absorb it; if the business has decided to do something different, that is a real change and we price it.

In full, against any engagement that starts within six months. If the diagnostic concludes you do not need us, you keep the findings and owe nothing further.